What is new in SuperFaktúra?

We have been working with SuperFaktúra almost since Neoship came into being. Thanks to this cooperation, our shared clients can dispatch straight from their invoicing system and easily match COD payments with invoices. We were curious about what is new at SuperFaktúra, so we asked their CEO Braňo Šimo a few questions.

The last time we wrote about SuperFaktúra was in 2020. What has happened, changed, developed and been achieved at your company over those two years?

Last year we celebrated 10 years since the official version of SuperFaktúra was launched, and to mark the occasion we also gave it a “facelift” :) But if I am to mention one of the bigger and more fundamental things, it would be connecting SuperFaktúra to the API of one of the largest banks on the Slovak market. In practical terms that allows direct communication between the invoicing system and the entrepreneur's bank. Matching payments with invoices or recorded costs, entering payment orders or batch payments straight from a SuperFaktúra user's invoicing.

And I must not forget the improvements to the Neoship integration. Over the last two years GLS and Packeta have joined the carrier SPS, and label printing straight from SuperFaktúra has been added too, so everything is neatly under one roof.

How did coronavirus affect you as a team, in your work and in customer numbers? Do you see that period more positively or more negatively overall?

We found out that as a company we can operate remotely without major problems. Sure, there are still small things that would be easier to sort out face to face, but we stayed with a hybrid model – whoever prefers it works from home, whoever does not comes to the office or combines the two. So for us it was more of a positive change, and fortunately our user numbers keep growing. Although it is true that we cannot estimate how many of them are new entrepreneurs who started a business because of the hard times, how many moved from offline to online and set up new e-shops, and how many came over from the competition and stayed with us :)

Who is SuperFaktúra primarily for?

SuperFaktúra is designed for sole traders and small and medium-sized businesses. Those are our target groups. Within that spectrum e-shops are also very important to us; when connected to SuperFaktúra they can issue their online invoices automatically or use plenty of clever features that significantly simplify the admin around invoicing or order processing.

What advantages or added value does SuperFaktúra have compared with other invoicing systems – in other words, why should an e-shop choose SuperFaktúra?

The basic features are more or less the same everywhere. The difference lies in the details, in a host of small useful improvements and also in the “add-on” features. I would single out the export for couriers, for example. I do not currently know of any other invoicing system that offers a tool of this kind as part of its service packages. It is an export of data from invoices that makes it easier to enter order details into the systems of particular courier companies without the e-shop having to do it manually and risk typos while retyping. We currently support 14 of them. And above all it saves a lot of time when processing shipments. That brings me to the SuperFaktúra integration with Neoship. Neoship is a dispatch solution that has several other courier services under one roof. We are connected over API, so if an e-shop uses SuperFaktúra for automatic invoicing and dispatches through Neoship, which gives it a connection to several carriers, it can save not only time but money too.

Combining SuperFaktúra with Neoship has made dispatch more efficient for a number of e-shops. What do you think they appreciate most?

We know that fairly well, since we (and you) also have references from them about our cooperation :) The common denominators are exactly the many hours saved every month and the money saved, the simplicity of connecting our systems (since nothing has to be installed) and the fact that they can connect from anywhere.

„The connection between Neoship and SuperFaktúra is the perfect solution for our e-shop. Simple integration with the system, entering shipments in a few clicks and matching payments not only saves us time but money too. We warmly recommend it to everyone. For us it is number 1.“ Mgr. Andrea Vertfeinová – www.topankaren.sk

What can your existing and new customers look forward to in the near future?

We are currently improving the onboarding so that the very start with SuperFaktúra is as smooth as possible. We are also reworking our e-mail communication with clients, but that is still a long-distance run. There are plenty of ideas for improving the bank connection mentioned above as well. And our developers are gradually reworking SuperFaktúra's code fairly fundamentally, which clients will not see from the outside, but which will let us work faster and more cleanly in the future. And finally, we are expanding the team itself. Before our peak season (Q4) we want to strengthen the development team and client services, and we are also recruiting for a marketing position.