We save at least 1–2 minutes on every label – a case study of villy.sk

„What we appreciate most is seeing the parcels from all carriers easily and clearly in one place. We save at least 1–2 minutes on every label – in the run-up to Christmas that saves us several hours a day. The error rate is now essentially zero.“

We are always curious about how e-shops are doing, and specifically how their dispatch works after they decide to swap their current shipping solution for Neoship. The e-shop villy.sk has been using our services for almost a year, so we decided to sit the owners down and get answers to a few of our curious questions.

When was the villy.sk e-shop founded? What were your beginnings like? What were your plans and goals? How many employees do you have?

„In 2014 we opened a physical shop in Žilina and that same year we started working on an e-shop, because we saw the future in it. Combining a physical shop with an e-shop still works excellently to this day. The first e-shop was still rather “bricks-and-mortar”; we had to adjust stock levels by hand, for instance. Two years later came a new e-shop offering plenty of automated features, but it was not until 2023, when we connected our ERP system with Shoptet and Neoship, that we saw a significant saving of time – and therefore money.“

How did you dispatch before you used Neoship? (The post office? Another courier company? Or was it Neoship right from the start?)

„From the very beginning we used courier services only. But we created the labels manually, and retyping the data from orders cost us a lot of time. More than once we had to be at work very early to manage to prepare as many parcels for dispatch as possible that day.“

Why did you decide to use Neoship?

„We were looking for an alternative that would make creating labels more efficient. We had good recommendations for Neoship, the first phone call went well too, and we also liked the fact that it is a Slovak company.“

You currently have Neoship connected to Shoptet. Can you tell me roughly how much time you save a day compared to when you handled parcel dispatch outside Neoship?

„We save at least 1–2 minutes on every label, which means that in the run-up to Christmas it saves several hours a day.“

You can see how dispatch from Shoptet works in our instructional video:

Which of the Neoship features do you appreciate most? (e.g. automation – connecting Neoship with your e-shop, an overview of parcels and finances, statistics, the option to communicate with the carrier through us, …)

„What we appreciate most is seeing the parcels from all carriers easily and clearly in one place. If a customer did not collect a shipment or there was some problem with it, it sometimes took a week or two before the courier company told us about it. Now we see it immediately in the parcel overview. It has also simplified the complaints process, because we can now handle everything in one place.“

How would you rate Neoship's approach to handling your requests? How do you rate our customer service?

„We rate the customer service very highly, because a signed contract should be the start of a partnership, not the end of it. Right from the beginning they answered our questions willingly, they always respond promptly and we have never had a request go unresolved.“

If you can put a rough figure on it, how much time, money, hassle, errors and so on does Neoship help you save each month?

„Neoship saves us a lot of time every month, and with it money. The error rate is now essentially zero.“

What else would you welcome in working with us?

„We would welcome the option to generate labels for different carriers on a single A4 sheet. For example, if four parcels were going out with two courier companies, it would be possible to print just one A4 sheet with all the labels on it.“

Would you recommend Neoship to other e-shops? If so, for what main reason?

„We would definitely recommend it to other e-shops. Thanks to it they will have all their parcels “under one roof”, employees will save time and the e-shop owners money. You can spend that time on more productive activities that can contribute to your company's growth.“

Do not waste time on things Neoship and our solutions can help you with. If the story and the journey of the villy.sk e-shop from manually created labels to fully automated dispatch has inspired you, do not hesitate to get in touch.